Processing time is up to 3 business days regardless of shipping service for in-stock items. We do not ship on Saturdays, Sundays or holidays.
We are responsible for your new purchase until it reaches the carrier (USPS, UPS, FEDEX). After that, it is out of our control and we recommend that you select USPS Priority or Express shipping service.
In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH THE CARRIER (USPS, UPS, FEDEX).
Nap Cap is not responsible for lost packages during transit. We are not responsible for shipments sent to forwarding services or companies regardless of shipping selected. If you place an order and your shipping address is a forwarding address you are responsible for contacting your forwarding company or service to locate your shipment.
We are also not responsible to weather related damage or delays. once the package leaves our hands it is completely out of our control.
Please make sure your address is correct before placing order we will not be responsible for incorrect addresses. Once again we are not responsible for the package once it transfers to the carrier (USPS, UPS FEDEX), it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. You will not be refunded for the purchase from us if the USPS loses the package unless you purchase the additional insurance.
If your package is returned you are responsible to contact us with the correct address to be shipped back to and for the shipping service of your choice between USPS, UPS, FEDEX. KEEP AN EYE ON YOUR PACKAGE'S TRACKING PROGRESS.
Please make sure all addresses are correct, we will not refund for wrong address on your part.